1. About Us

These Terms and Conditions apply to the use of this website and the purchase of products from RV Karma Limited trading as übbs Pouches (“übbs”, “we”, “us”, “our”).

 

By using our website or placing an order with us, you agree to these Terms and Conditions. If you do not agree, please do not use our website.

Our registered company details are:

 

RV Karma Limited
Registered office: Room 2, 1^st Floor, 7 Blighs Walk, Sevenoaks, Kent, England, TN13 1DB

Registered company number: 13811906

Email: info@ubbspouches.com

Website: www.ubbspouches.com

 

We reserve the right to update these Terms and Conditions from time to time. Any changes will be published on this page.

Nicotine pouches are strictly intended for adults aged 18 years or over.

 

By purchasing from our website, you confirm that:

• you are at least 18 years old;
• the products are for your own personal use; and
• you will not resell products to anyone under 18 years of age.

 

We operate age verification checks and reserve the right to refuse or cancel any order where satisfactory proof of age cannot be provided.

 

3. Products & Product Information

We make every effort to ensure product descriptions, images, pricing and availability are accurate. However:

• product packaging may occasionally vary from images shown online;
• colours displayed on screens may differ slightly from actual products; and
• availability may change without notice.

 

All products are subject to availability.

 

We reserve the right to:

• limit quantities purchased;
• withdraw products;
• amend pricing;
• refuse orders where necessary.

All prices displayed on our website are in Pounds Sterling (£ GBP) and include VAT where applicable unless stated otherwise.

 

Delivery charges will be shown separately during checkout.

 

Payment must be received in full before orders are dispatched.

 

We accept payment through approved payment providers available at checkout.

Once you place an order, you will receive an order confirmation email. This does not mean your order has been accepted.

 

Your order is accepted when we dispatch the goods.

 

We reserve the right to:

• refuse orders;
• cancel orders;
• limit quantities;
• cancel suspected fraudulent activity;
• refuse orders intended for resale or distribution.

 

If an order is cancelled after payment has been taken, a full refund will be issued.

Delivery times are estimates only and are not guaranteed.

 

We are not responsible for delays caused by:

• couriers;
• customs processes;
• weather disruption;
• incorrect delivery information provided by the customer;
• circumstances outside our reasonable control.

 

Risk in the products passes to you upon delivery.

 

Ownership of products transfers once full payment has been received.

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms and Conditions.

 

Under the Consumer Contracts Regulations, you may have the right to cancel your order within 14 days of receiving your goods for most unopened products.

 

For hygiene and safety reasons, opened nicotine pouch products cannot be returned unless faulty.

 

To be eligible for a return:

• products must be unused and unopened;
• returned in original packaging where possible;
• returned within the applicable cancellation period.
• Any returns will be at the consumers cost, unless the product is faulty

 

Refunds will be processed to the original payment method.

Under the Consumer Rights Act 2015, products supplied must be:

• as described;
• fit for purpose; and
• of satisfactory quality.

 

If you receive products that are faulty, damaged or incorrect, please contact us as soon as possible at: info@ubbspouches.com

 

Where products are confirmed to be faulty or incorrect, we will:

• replace the item;
• offer a refund; or
• provide another appropriate resolution in accordance with your legal rights.

 

Nothing in these Terms limits your statutory consumer rights.  For more information on your statutory rights please contact Citizens Advice 0808 223 1133.

From time to time we may offer:

• promotional discounts;
• multibuy offers;
• loyalty rewards;
• discount codes.

 

Unless otherwise stated:

• promotions cannot be combined;
• promotions are subject to availability;
• we reserve the right to amend or withdraw promotions at any time.

 

Discount codes have no cash value and remain our property.

You agree not to:

• misuse our website;
• attempt unauthorised access;
• introduce malicious software or code;
• use the website for unlawful purposes;
• infringe intellectual property rights.

 

We may suspend or restrict access where misuse is suspected.

All content on this website, including:

• branding;
• logos;
• graphics;
• photography;
• product descriptions;
• written content;

 

is owned by or licensed to RV Karma Limited and may not be copied, reproduced or used without permission.

Our website may contain links to third-party websites.

 

We are not responsible for the content, policies or practices of third-party websites.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights.

 

To the fullest extent permitted by law, we shall not be liable for:

• indirect or consequential losses;
• loss of profits;
• loss of business;
• loss of data.

 

Our total liability relating to any order shall not exceed the value of the products purchased.

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable UK data protection laws.

If you are unhappy with any aspect of our products or service, please contact us at:
info@ubbspouches.com

 

If we cannot resolve your complaint, you may seek independent advice from:

Citizens Advice

Website:
Citizens Advice Consumer Service

Consumer Helpline: 0808 223 1133

These Terms and Conditions are governed by the laws of England and Wales.

 

Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.