background element | UBBS Pouches
background element | UBBS Pouches

Übbs tingling your mind?

You’ve come to the right place!

  • General FAQs

  • Product FAQs

Where is Übbs sold?

Looking for nicotine pouches near you? Find Übbs in select UK stores using our Store Locator. Prefer online shopping? We deliver across the UK!

How can I contact you?

You can get in touch via our Contact Us page or email us at customerservices@ubbspouches.com.

How will I know when my order is processed?

As soon as we receive your order, we will send you a confirmation email. This email will contain your order summary and order number. If you do not receive this email or if the email does not match your order, please write to us on customerservices@ubbspouches.com.

What are the delivery charges?

All our delivery services are free. For customers in Great Britain we use DPD Next Day delivery. For customers in Northern Ireland we use Royal Mail 48.

What delivery options does Übbs offer?

We offer next working day delivery via DPD for customers in Great Britain and Royal Mail 48 for customers in Northern Ireland.

How do I know when my order has been shipped?

You will receive an email from us to let you know when your order has been shipped. For orders placed before 3pm (Monday – Friday), we will despatch your order the same day. For orders placed after this time, on the weekend or on a bank holiday, we will despatch on the next available working day.

What days can you deliver on?

We use DPD and they deliver Monday to Saturday, excluding bank holidays.

What happens if my order is wrong?

We’re sorry that you’ve received the incorrect order. We’ll fix that right away. Write to us on customerservices@ubbspouches.com or get in touch via the Contact Us page and we’ll get back to you as soon as possible.

What happens if my order is missing/hasn't arrived?

If your Übbs Nicotine Pouches haven’t arrived please contact us via our Contact Us page or write to us on customerservices@ubbspouches.com and we will resolve the issue as soon as possible.

Do you offer international shipping?

Unfortunately, we do not currently deliver outside of the UK.

How can I return my order?

You may return your order within 14 calendar days after receiving your Übbs nicotine pouches. Your Übbs Nicotine Pouch can(s) must be unopened, intact and returned to us in good condition. Please let us know you wish to return your Übbs order by filling the Contact Us form on our website or by writing to us on customerservices@ubbspouches.com. You will need to post your Übbs nicotine pouch can to the following address with your order number attached:

Übbs Pouches
Burnside House
Cambridge Road
Middlesbrough
TS3 8AG

Please note: we do not cover the postage cost for returns

Once we have received your return and finished a couple of checks, we will issue a full refund for your order.

Can I change or cancel an order?

In our efforts to provide the most efficient service to our customers, once an order has been placed and processed, we won’t be able to alter, change, or cancel the order.