
the shift begins here
To get started on this journey, you must be aged 18 years or older
Ubbs products contain nicotine and are intended for use by existing smokers or vapers aged 18 or over.
the shift begins here
To get started on this journey, you must be aged 18 years or older
Ubbs products contain nicotine and are intended for use by existing smokers or vapers aged 18 or over.
General FAQs
Product FAQs
Looking for nicotine pouches near you? Find Übbs in select UK stores using our Store Locator. Prefer online shopping? We deliver across the UK!
You can get in touch via our Contact Us page or email us at customerservices@ubbspouches.com.
As soon as we receive your order, we will send you a confirmation email. This email will contain your order summary and order number. If you do not receive this email or if the email does not match your order, please write to us on customerservices@ubbspouches.com.
All our delivery services are free. For customers in Great Britain we use DPD Next Day delivery. For customers in Northern Ireland we use Royal Mail 48.
We offer next working day delivery via DPD for customers in Great Britain and Royal Mail 48 for customers in Northern Ireland.
You will receive an email from us to let you know when your order has been shipped. For orders placed before 3pm (Monday – Friday), we will despatch your order the same day. For orders placed after this time, on the weekend or on a bank holiday, we will despatch on the next available working day.
We use DPD and they deliver Monday to Saturday, excluding bank holidays.
We’re sorry that you’ve received the incorrect order. We’ll fix that right away. Write to us on customerservices@ubbspouches.com or get in touch via the Contact Us page and we’ll get back to you as soon as possible.
If your Übbs Nicotine Pouches haven’t arrived please contact us via our Contact Us page or write to us on customerservices@ubbspouches.com and we will resolve the issue as soon as possible.
Unfortunately, we do not currently deliver outside of the UK.
You may return your order within 14 calendar days after receiving your Übbs nicotine pouches. Your Übbs Nicotine Pouch can(s) must be unopened, intact and returned to us in good condition. Please let us know you wish to return your Übbs order by filling the Contact Us form on our website or by writing to us on customerservices@ubbspouches.com. You will need to post your Übbs nicotine pouch can to the following address with your order number attached:
Übbs Pouches
Burnside House
Cambridge Road
Middlesbrough
TS3 8AG
Please note: we do not cover the postage cost for returns
Once we have received your return and finished a couple of checks, we will issue a full refund for your order.
In our efforts to provide the most efficient service to our customers, once an order has been placed and processed, we won’t be able to alter, change, or cancel the order.